Frequently Asked Questions

Where do you provide your services?

We offer in-home therapy services in New York City, Nassau and Westchester County.

Do we need a prescription, script or physician’s referral?

No script or physician’s referral is required before scheduling a session.

At Stay Active we believe strongly in maintaining clear and open communication and collaboration with your loved one’s physician(s) and entire medical team. We ensure the healthcare provider is updated and in agreement with everything going on with your loved one’s condition, treatment and care.

How long is each session? How many treatment sessions will one receive?

All sessions are customized and individualized to focus on your loved one’s goals, lifestyle and current health and physical state. The treating therapist will constantly monitor progress and modify accordingly to focus on what the most appropriate care entails.

Can one receive the same quality care through Telehealth as they do with in-person visits?

Absolutely! Many conditions have been proven to be assessed and treated just as well through Telehealth as compared to traditional in-home/in-office visits. However, while Telehealth is a great option, certain conditions may warrant traditional in-home visits in order to receive maximum benefits.

What can one expect from a Telehealth session?

In order to address optimal care we provide:

A free 15-20 minute consultation through Telehealth for anyone interested in having the opportunity to see how it works and whether this is an appropriate option for them.
A fully refundable (Telehealth) Initial Evaluation if they determine that Telehealth may not be the best treatment approach for them. *In order to receive this refund they will simply need to communicate that they wish to seek other options PRIOR to the conclusion of the first session*

Lastly, for those not appropriate for Telehealth, we can accommodate them in their home setting or refer them to other healthcare providers as necessary. Please don’t hesitate to contact us directly to discuss programs and pricing. There is a wide range of programs and cost options and we will work with you to find the best fit for your needs!

What if one would like to do in-home sessions and Telehealth services? Can they do both or do they need to pick one or the other?

At Stay Active we provide fully customized and individualized concierge healthcare services thus we are able to design treatment plans that are truly optimal for each patient! We work together to determine the most beneficial combination of in-home and digital services based on their goals, lifestyle and current health of each of our patients.

Can one use their insurance for therapy services?

Individuals can use their long term insurance benefits.

Otherwise, if they have “out-of-network” insurance benefits, they may be able to use their insurance towards certain services.

To receive this reimbursement for therapy services, the person will have to independently file the claim with their insurance carrier. After they independently file their claim, their insurance carrier will reimburse them directly. The exact percentage of this reimbursement depends upon their insurance carrier.

How much do your services cost?

Stay Active does not provide traditional one-size-fits-all treatment care. Instead we offer a fully customized and individualized concierge health service plan. For one’s convenience we accept cash, check and credit card for all services. We also provide the option of using a Health Savings Account or Flexible Spending Account. Please do not hesitate to contact us directly to discuss pricing options. There is a wide range of options and we will work with you to find the best fit for your loved one!